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Accessibility statement for The Upstairs Surgery website

This accessibility statement applies to the website: https://www.theupstairssurgery.com.

Our commitment

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your device or browser

  • zoom in up to 300% without text spilling off the screen

  • navigate most of the website using just a keyboard

  • use speech recognition software to move around the site

  • listen to most of the website using a screen reader

We also aim to use clear and simple language wherever possible.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some images are missing meaningful alternative text

  • heading structures are not always in a logical order

  • some documents are provided in PDF or Word format and may not be fully accessible

  • the cookie information does not yet fully reflect the cookies in use

We are actively working to improve these areas.

What to do if you need information in a different format

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please contact us:

We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact us:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS):
https://www.equalityadvisoryservice.com

Technical information about this website’s accessibility

The Upstairs Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed above.

Preparation of this accessibility statement

This statement was prepared on 27 August 2025.
It was last reviewed on 27 August 2025.

This website was last tested in August 2025. We carried out the test internally, reviewing a sample of key pages including the Home, About Us, Services, and Contact pages.

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