What are cookies?
Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They help the site work properly, remember your preferences, and improve your experience. Some cookies are essential for the website to function, while others are optional and help us understand how visitors use the site.
Types of cookies we use
1. Strictly necessary cookies
These cookies are required for the website to work. They let you navigate the site, log in securely, and access services such as online consultations. You cannot turn these off.
Examples:
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Session cookies (keep you logged in as you move between pages)
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Security cookies (help protect the website from misuse)
2. Preference cookies
These remember choices you make (such as text size or accessibility settings) and make the site easier to use.
3. Analytics cookies (optional)
We may use anonymised analytics tools (such as Google Analytics or Wix Analytics) to understand how our site is used. This helps us improve the information and services we provide. These cookies do not identify you personally.
You can choose whether or not to allow these cookies.
4. Third-party cookies
Some pages may include links to external sites (for example, NHS services or social media). These sites may set their own cookies when you follow the link. We have no control over these.
Managing cookies
When you first visit our site, you will be asked to accept or reject non-essential cookies.
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You can change your choice at any time using the cookie banner or your browser settings.
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Most browsers also let you delete cookies or block them entirely. Please note that some parts of the site may not work if you block essential cookies.
Further information
To learn more about cookies and your rights, visit www.allaboutcookies.org or the ICO guidance on cookies. - Cookies | ICO
Contact us
If you have any questions about how we use cookies, please contact us:
The Upstairs Surgery
Email: nelondonicb.upstairs@nhs.net
Telephone: 020 8597 1840